In today’s rapidly evolving business environment, technology can be a critical enabler and a key differentiator, not only lowering risk and cost, but also driving innovation and growth. As modern IT organizations face inevitable shifts toward cloud computing, increased mobility and increased demand for internal and external regulatory compliance, an IT Service Management (ITSM) solution
It’s no secret that the enterprise IT landscape has changed significantly in recent years. New technologies and the speed at which they are being adopted is making IT more complex at an accelerated pace. Driven by emerging trends, such as the consumerization of IT and “bring your own device” (BYOD), and new delivery models like
Today’s customer and employee profiles look very different than they did just a few years ago. These tech-enabled, highly connected buyers are using many different platforms to research, shop and work. They’re engaging brands in new ways—through social networks, as well as mobile and cloud-based applications. And with all their newfound capabilities, they’re expecting more
A normal day for any IT department in the application economy includes its share of chaos, fire drills, and lost time spent chasing answers. Making matters worse are the disparate, non-integrated tools used to monitor the infrastructure, network, systems, and applications, leading to a siloed, limited view of reality. The result is countless hours spent