Whitepaper

6 skills of omnichannel agents

For as long as the concept of customer experience exists, in all its facets, there have never been such a variety of ways for agents to engage with customers. As the new technologies integrate in customer experience processes, they demand that companies support more channels to deliver the optimum customer experience. But with so many available channels and such

Agile BI and Reporting Solutions

In today’s global, dynamic environment, agile and pervasive business intelligence (BI) is critical to success. Traditional approaches to BI separate transactional and analytical data through physical data replication resulting in complex, multi-tiered BI infrastructures that were not designed to be agile. Despite advances in BI technology, the traditional approach struggles to access dynamic data across disparate enterprise, Web